Frequently Asked Questions

I do! Private and commercial enquiries are most welcome. Please contact hello@thatpicturecardsite.com to outline your requirements, including a deadline, and I'll send you a no obligation quote.

Although hello@thatpicturecardsite.com is the best way to get in touch, should you prefer to discuss your query directly, simply add ‘picturecards’ to your Skype contacts and call FREE. If you're not currently on Skype, it's free to join and easy to download (if I can do it, anyone can!!)

Alternatively, my business mobile phone number is +44 (0)7986 071747. Charges will apply.

Please aim to call between 10:00am - 5:00pm GMT Mon - Fri.

I’m glad you asked that . . . Picturecards are all about quality and quirkiness, making these greetings that bit different to run-of-the-(paper)-mill cards. Crafted as unique little artworks with smile-inducing properties, they were made to be displayed.

Without Wonkavision it’s difficult to appreciate product quality from a screen image alone, but I can pledge that I simply couldn’t sell wares that fail to meet my pernickety standards. With this in mind, and if you feel the need to read on, here’s what to expect:

Ink has been carefully scattered across ever-so-touchy-feely, delicately textured, pure white card, which, for the benefit of paper geeks other than myself (should they exist) weighs 250gsm. Offering you a pretty darn high-spec product, whether destined to be framed or not.

Card stock comes from well-managed forests as smiled upon by the Forest Stewardship Council. Accompanying envelopes are pleasingly chunky little pouches of recycled goodness that come in lovely earthy shades with overtones of pulp and fuzziness.

Orders are sent out using hard-backed envelopes.

I love producing picturecards and selling them directly via my website, so’s to better connect with those that genuinely like my artistic buffoonery. However I do supply designs to fabulous gift shops too. Visit my Facebook page (see link at bottom) for more information, including any forthcoming Craft & Gift Fairs I'll be attending. Retail pricelists are available upon request; please e-mail hello@thatpicturecardsite.com with your shop’s details.

Yes indeedy, as approved by the FSC.

UK Mainland: Delivery is included in the price.
Non-UK Mainland: £0.50 will be added to the final order total.
Europe: £1.00 will be added to the final order total.
Rest-of-World: £2.00 will be added to the final order total.

All orders are usually processed and sent out within 48 hours (more often than not 24) please see below for delivery schedules after dispatch. NB. Processing times may vary during busy periods.

UK deliveries: Using first class royal mail, on average 1 to 3 days from date of dispatch, but can take as long as 10 days. If you haven’t received goods within 21 days of placing your order, please contact: admin@thatpicturecardsite.com quoting your order # (found on order confirmation e-mail).

International deliveries: On average 5 to 14 days from date of dispatch, although it’s hard to say for sure due to using a variety of postal services around Earth. If you haven’t received goods within 28 days of placing your order, please contact: admin@thatpicturecardsite.com quoting your order # (found on order confirmation e-mail).

All orders are carefully checked before being sent out. If however, things go the shape of the pear, please inform admin@thatpicturecardsite.com, quoting your order # (found on receipt) along with a brief description of the problem, and I’ll endeavour to rectify any mistakes as quickly as possible. Sorry, unfortunately I cannot cover your postage cost for items being returned.

Upon receiving your order, if you’re not entirely satisfied with product quality, you have 2 days to return unused items. Clearly write on your receipt ‘RETURN’ and send it, along with the item/s to: Picturecards, PO Box 949, Stockton-on-Tees, TS19 1PL, UNITED KINGDOM, and I’ll credit your account as soon as I can, upon receipt. Sorry, unfortunately I cannot cover your postage cost for items being returned.

Should this happen, clearly write on your receipt ‘REPLACE’ and send it, along with the damaged item/s to: Picturecards, PO Box 949, Stockton-on-Tees, TS19 1PL, UNITED KINGDOM, and I’ll send replacement goods as soon as I can, upon receipt. Sorry, unfortunately I cannot cover your postage cost for damaged items being returned.

It genuinely irks me to inconvenience honest customers, but without this procedure, it makes life easy for the few unscrupulous folks that tell tales of damaged goods just to get freebies, and as a sole trader such fraudsters are particularly detrimental. It is a shame that a few bad eggs have to ruin things for us funky chickens.

I based my pricing on the majority of orders being for 1 or 2 picturecards only, and in contrast to many e-commerce sites, I refuse to charge upwards of £2.95 (UK delivery alone) for such non-bulky mail. This saving means; in the unlikely event of having to return an item, the cost of doing so is still decent value in comparison with this typically high delivery fee.

For those in the know, please move on with a pompous grin. Anyone else; This is a reference to a popular 80’s cartoon called ‘Masters of the Universe’. Which featured Castle Grayskull - a pretty impressive fortress and home to all things required when trying to become overall master of said universe. Defending it against his arch nemesis (Skeletor) was a nice chap called Prince Adam (hitherto called P.A.). Anyhoo, each episode saw some scenario call upon P.A. to hold a big magic sword aloft, and yell: “By the Power of Grayskull. I have the Power!” and ‘poof’ P.A. is instantly turned into a big buff dude called ‘He-Man’ who always saved the day whilst unconvincingly carrying off the butch look. I mean . . . a salon-style hairdo with sculpted black eyebrows. Really?

I’ve been known as Annie R since my Uni daze late last century, during which I studied (heh) Graphic Design. I was born from Scottish stock in the North-East of England, where I currently live in splendid sin with my fantastic chap of 19 years, and our 2 cats. My background includes high-end card manufacture as well as freelance illustration for, among others, the greeting card industry. So it came as little surprise when the lightning bolt struck for this venture. In fact, (smug look), you could say . . . ‘it was always on the cards!’